Amazon Cancellation Rate (CR) Suspension

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A Cancellation Rate suspension occurs when Amazon determines that a seller’s order cancellations are too high, negatively affecting the customer experience. Amazon sets strict performance standards, and a high cancellation rate can signal issues with inventory management, order fulfilment, or listing accuracy. If a seller’s Order Cancellation Rate exceeds the threshold (usually 2.5% for most categories), Amazon may suspend their account to maintain a high level of service and trust on the platform.

Common Causes of a High Cancellation Rate:

This suspension can certainly be fixed, but will take multiple appeals and a detailed plan of action before
we can get you selling again. On average it takes 8 appeals and revisions of the plan of action before we get your account reinstated.

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