THE ROOT CAUSE: We acknowledge the mistake we made as we did not provide an inspection on the account management and the Uploading Invoices procedure led to the mistake made by our recently employed Virtual Assistant (VA) who falsely submitted a canceled order invoice from the following company. This is the main reason why the invoice appeared to be forged and we take full responsibility for the mistake made as we did not provide an inspection to double-check before submitting the invoices.

PLEASE NOTE THAT WE RESUBMITTED THE ORIGINAL INVOICES WE HAD REGARDING THE REPORTED PRODUCTS, BUT THEY WERE MARKED INVALID AND WERE NOT ACCEPTED BY AMAZON TEAM.

We acknowledge that we failed to provide adequate training and put procedures in place to avoid this happening. Our newly employed staff was not fully trained to understand the correct procedures and processes to get Brand Approval and sourcing procedure.

IMMEDIATE STEPS TAKEN TO AVOID FUTURE ISSUES:

• We have immediately ‎trained our staff with all submission and sourcing procedures. We do not modify invoices or request suppliers to make any modifications to match Amazon requirements.
• We have implemented an invoice inspection with two additional dedicated staff to monitor the invoice submission process and to do the final check on invoices before submission.
• We have immediately ‎trained all our employees again to ensure this does not happen again. We will provide VALID invoices to verify the product authenticity when requested by Amazon.
• We deleted the entire PREVIOUS inventory from seller central.
• We have appointed another verified supplier who can provide us with proper invoices instead of receipts. (NEW INVOICES ATTACHED).
• A Dedicated Management staff has been hired immediately to ensure our business is compliant with amazon policies, and we have made every effort to resolve it by taking all the necessary steps and putting a plan of action in place.

•  learn about Amazon’s policies along with best practices in sourcing products to sell on Amazon: https://sellercentral.amazon.com/learn/courses?moduleId=138e5124-b70b-43b6-85ba46c2a54f8465&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube

We have ceased SOURCING from suppliers who fail to provide the supply chain verification and the right owner’s authorization documentation. All our suppliers are now vetted to ensure we only buy authentic goods.

We have immediately acquainted ourselves and our team with Selling Policies and Seller Code of Conduct and implemented a policy in place to ensure that NO future invoices are forged. 
https://sellercentral.amazon.co.uk/gp/help/external/G1801

We understand that all documentation we submit to Amazon must be genuine and unaltered, with the exception of the removal of prices, and I promise to obtain and present only authentic and unaltered invoices from our suppliers.
Prohibited Seller Activities and Actions https://sellercentral.amazon.co.uk/gp/help/200386250

We want to assure Amazon that in the future, if Amazon requests any documents, we will submit original documents ourselves and will make sure all documents are submitted unaltered.

Every item we sell on Amazon will be sourced directly from the authorized Distributor. We will individually check this information with the manufacturer with regard to purchasing from authorized distributors.

We genuinely understand that allegations of authenticity are a severe matter, and the affected customers are not just ours; they are Amazon’s customers too, and our carelessness can hamper Amazon’s image. As a seller on Amazon, our prime goal is to have good communication with our customers and ensure they are satisfied with the experience.

We will make sure there is no remote access given or allowed for our account, and if amazon requests any documents, they will be submitted by the owner, making sure all documents are Original and unaltered before submitting them to Amazon.

THE STEPS WE CARRY OUT TO CHECK THE SUPPLIER VERIFICATION DOCUMENTATION: The following steps will be conducted to validate the suppliers and authenticity of the items we intend to sell Prior to any purchase:

• We now reach out to the right owners directly, making sure the supplier we are purchasing the products from is authorized by them to do so.
• We now request letters of authorization directly from the right owners asking for permission to sell their products on Amazon.
• we are seeking advice from independent solicitors www.vwv.co.uk and when required to ensure, we request necessary documentation with the Manufacturers, and that they are verified.