FAQs

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FAQs2020-01-20T05:30:39+00:00

FAQ

As a partner, we will provide you with the best analysis service and appeal for your Amazon account but unfortunately, due to the nature of the business and industry, we cannot control the final outcome from Amazon’s end.

If you follow our instructions and do not make any changes in the appeal documents, we assure you 100% moneyback guarantee in the case your account is not re-instated.

Yes! This is indeed the first step. We investigate your account and performance to intricate levels so that we can give you the best advice.

We shall continue to handle the appeal for your account until you are re-instated. This will include all the consecutive responses that Amazon demands for your account suspension and activation. We do a thorough check up for every reply from Amazon and correct the mistakes so that you are back in action in no time. The best part – we only charge you once !

Although the service totally depends on individual cases, we very well understand that time is money and do our best to deliver your appeal within 48 hours after investigation. Amazon takes a few days to give a response and we cannot control their response time.

Although the service totally depends on individual cases, we very well understand that time is money and do our best to deliver your appeal within 48 hours after investigation. Amazon takes a few days to give a response and we cannot control their response time.

    • Alteration of the appeal
    • Not complying with the points listed in the appeal (e.g deleting particular listings or making changes)
    • Incomplete information sharing regarding your Amazon account
    • Incomplete or wrong information about invoices, suppliers, authorization etc
    • Sharing our appeals on online forums, web chats, or other public domains without our written consent
    • Going against our recommendations for contacting Amazon or re-submissions
    • If we re-instate your account and you get suspended again for the same reasons, we cannot guarantee that your account will be activated again
    • In cases of infringement or rights ownership, if the rights owner does not respond according to Amazon

requirements or does not respond at all – the situation is not under our control

  • Ceasing communication with us before your account has been resolved
Amazon customarily gives a response within 2 – 4 working days, but through experience we have also seen responses to take up to 1 – 3 weeks.

We generously offer a 100% or 70% refund guarantee based
on the status of your Seller Account and Suspension.

Definitely! This is indeed the first step. We investigate your account and performance to intricate levels so that we can offer you the most appropriate advice.
As a partner, we will provide you with the best analysis service and an appeal for your Amazon account, but unfortunately, due to the nature of the business and industry, we cannot manipulate the outcome from Amazon’s end.
If you follow our instructions and do not implement any changes in the appeal documents, we assure you a money-back guarantee depending on the case and your account status. Amazon appeals process can go up to 15 rejections. We value our time and your time, if we think the account cannot be reinstated, we will stop working on the case and issue you a full refund. It will be our decision when to conclude the case.

We shall continue handling the appeal for your account until your account has been re-instated. This will include all the consecutive responses that Amazon demands regarding your account suspension and activation. We do a thorough check-up for every reply from Amazon and correct the mistakes so that you are back in action in no time. The best part – we only charge you once!

Although the service depends on individual cases, we very well understand time is money and do our best to deliver your appeal within 24-72 hours after investigation. Amazon takes 1-7 days to deliver a response, and we cannot control their response time. From our experience, Accounts have been reinstated in an hour, a day, a few days and up to 90 days.
Once your account has been reinstated, we are out of the contract. Amazon can suspend the account again for any other violations. Service is limited to one suspension only.

Alteration of the appeal

Not complying with the points listed in the appeal. (e.g. deleting particular listings or making changes)
Incomplete information-sharing regarding your Amazon account

Incomplete or inaccurate information about invoices, suppliers, authorization, etc

Sharing our appeals on online forums, web chats, or other public domains without our written consent

Going against our recommendations for contacting Amazon or re-submissions

If we reinstate your account and the account gets suspended again for similar reasons, we cannot guarantee that your account will be re-activated.

Ceasing communication with us before your account queries has been activated or resolved.

Amazon customarily delivers a response within 1 – 7 working days, but through the experience, we have also seen responses to take up to 1 – 3 weeks.

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