A Late Shipment Rate suspension occurs when Amazon determines that a seller’s shipments consistently fail to meet the required delivery deadlines, leading to a significant number of late shipments. Amazon’s performance metrics, including the late shipment rate (LSR), are critical to maintaining a good standing as a seller. A high late shipment rate indicates poor fulfilment performance and negatively impacts the customer experience, which can lead to account suspension.

Amazon requires sellers to meet specific shipping standards to ensure timely delivery of orders. Sellers are expected to ship products on time and provide tracking information for all orders. If a seller’s Late Shipment Rate exceeds the threshold set by Amazon (typically 4% in most categories), the seller’s account may be suspended to protect the integrity of the marketplace.