Account Profiling - Performance Metrics

Maintaining your account health within the limited standards set by Amazon can be a target on its own allowing for the vastness of customers that you can face. Some customers may meet the terms of your selling capacity while others will expect over too much. This gives rise to various account health deterioration. Balancing between maintaining a limited Oder Defect Rate, Late Dispatch rate and Pre-fulfilment cancellation rate and getting a good sale can be a challenge.We offer you a service package whereby you get all support, advice and assistance in keeping up with these metrics, which includes :

1. Order defect reduction guidelines
2. Dispatch management
3. Customer service approach
4. Handling pre-fulfilment cancellation