Amazon Account Management –
Case Study – Linked Account Violation

Name: Amazon Suspension Appeal
Brand: The Appeal Guru
Rating: 5 (1235 reviews)

Client Background

Amazon deactivated our client’s account after it was mistakenly linked to an unrelated suspended account. The challenge was to determine why the accounts were connected and develop a comprehensive appeal to reinstate the account.

Suspension Reason & Challenges

Our client’s Amazon account was suspended after Amazon determined that it was linked to another account on the platform. Amazon’s system identified similarities in certain account details and concluded that the second account belonged to our client. However, the connection between the two account owners is strictly personal, with no business affiliations.

During a recreational trip, our client stayed at the other account owner’s residence for a few days and accessed his Amazon account using their internet connection. This incidental association resulted in Amazon linking the two accounts, leading to the suspension. As a consequence, our client experienced a loss of sales, restricted access to funds, and an inability to continue selling on Amazon.

Process, Outcome & Results

After numerous discussions with Amazon to gain a clear understanding of the violation, identify the required documentation, and submit several appeals, our client’s account was successfully reinstated. The reinstatement resulted in a noticeable positive impact on the business, including a recovery in sales, enhanced compliance, and strengthened internal oversight processes.

The reinstatement had a significant positive impact on the business, leading to a recovery in sales, enhanced compliance, and the establishment of stronger internal oversight mechanisms. To prevent future violations, the client has since implemented ongoing staff training, continuous compliance monitoring, and improved account security measures. These proactive steps ensure full alignment with Amazon’s policies and mitigate the risk of similar issues arising in the future.

Conclusion & Call to Action

Navigating Amazon account suspensions can be a complex and challenging process. If you are facing a similar issue or require assistance in reinstating a suspended account, our team specializes in efficiently resolving suspension cases with a proven track record of success.

We provide expert guidance and strategic solutions to help you navigate Amazon’s policies, achieve account reinstatement, and establish long-term compliance. Contact us today for tailored support designed to restore your account and safeguard your business operations.

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