Amazon Cancellation Rate (CR) Suspension

A Cancellation Rate suspension occurs when Amazon determines that a seller’s order cancellations are too high, negatively affecting the customer experience. Amazon sets strict performance standards, and a high cancellation rate can signal issues with inventory management, order fulfilment, or listing accuracy. If a seller’s Order Cancellation Rate exceeds the threshold (usually 2.5% for most categories), Amazon may suspend their account to maintain a high level of service and trust on the platform.

Common Causes of a High Cancellation Rate:

Inventory Issues

If a seller lists products that are out of stock or unavailable for shipment, they may be forced to cancel orders after they are placed.

Listing Errors

Incorrect information in product listings (e.g., wrong sizes, colors, or quantities) can lead to customer dissatisfaction and cancellations.

Shipping Delays

If shipping times are incorrectly set, or if orders cannot be shipped within the promised time frame, cancellations may occur.

Miscommunication with Customers

Failing to communicate with customers promptly regarding stock or shipping issues can result in cancellations.

This suspension can certainly be fixed, but will take multiple appeals and a detailed plan of action before
we can get you selling again. On average it takes 8 appeals and revisions of the plan of action before we get your account reinstated.