An Order Defect Rate (ODR) suspension on Amazon means your seller account has exceeded the platform’s allowed defect threshold, which Amazon considers a serious violation of customer service standards.
Amazon requires all sellers to maintain an ODR below 1%. If your rate exceeds this level, your account may be suspended to protect customer experience on the platform.

ODR is a key metric that reflects how well you’re serving your customers. It’s calculated based on:

1. Negative Feedback – 1-star or 2-star reviews from buyers
2. A-to-Z Guarantee Claims – Especially when decided in the buyer’s favor
3. Credit Card Chargebacks – When a customer disputes a charge with their bank

Common triggers include:

1. Late shipments or cancellations
2. Item not as described or poor product quality
3. Incorrect or missing tracking information
4. Unresponsive customer service
5. Using unreliable or third-party fulfilment methods