Amazon Suspension: Invoice Defect Rate (IDR) Explained
If you’ve received a suspension notice related to your Invoice Defect Rate (IDR), it means Amazon has found issues with the invoices you’ve provided—often in response to a request during a product authenticity or compliance review.
The Invoice Defect Rate is Amazon’s measure of how often sellers submit unacceptable or unverifiable invoices when asked to prove product authenticity, supply chain legitimacy, or compliance with listing requirements. A high IDR signals poor documentation practices and can lead to account suspension.
Why Amazon Requests Invoices
Amazon frequently asks for invoices to:
- Verify authenticity of branded products
- Ensure sellers are sourcing from authorized or reputable suppliers
- Validate product condition (new vs. used)
- Investigate customer complaints about inauthentic or poor-quality goods
If your invoices are missing key details, are altered, or come from untrusted sources (e.g., retail stores), they may be rejected—and contribute to your Invoice Defect Rate.
Common Causes of a High IDR
- Submitting retail receipts instead of wholesale invoices
- Using unauthorized or gray-market suppliers
- Invoices missing key information (e.g., supplier address, contact info, product details)
- Documents that appear edited, blurry, or incomplete
- Not matching invoice details with product listings
This suspension can certainly be fixed, but will take multiple appeals and a detailed plan of action before
we can get you selling again. On average it takes 8 appeals and revisions of the plan of action before we get your account reinstated.
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