1) Focus on WHAT you’re sending and not WHERE you’re sending it
Where you are sending your escalation and appeal is the easy part; what it contains is more difficult and more important. You will need a comprehensive plan of action and an escalation letter that points out all the important keys that the investigators have somehow missed.
2) Specifically, ask a Senior Investigator or Seller Performance Manager to review your Plan of Action
Include in your escalated appeal for a senior investigator or Seller Performance Manager to review your revised plan of action fully. Don’t settle on the fact that their teams haven’t replied with anything past generic messages. Remember, you are escalating your appeal, so it gets a fresh deliberation, not simply to complain.
Indicate in your concisely made introduction that you are knowledgeable about the nature and causes of your suspension. Use several lines to point out the strongest parts of the plan of action they’re about to read. In simpler terms, you emphasize that you’ve understood the root causes of the problems that led to your suspension.
3) Confirm the main two or three actions that your Plan of Action is legitimate
If you already give all the information that the Seller Performance Team asked for but weren’t reinstated, it is possible that it wasn’t explicit enough. In your revised plan of action, explain that the Seller Performance Team may have failed to appreciate the value of the measures you’ve brought into being and explain them again, clearly, for the Executive Seller Relations to review.