Srinivas Mothey, senior vice-president at Paytm Mall, said that Paytm Mall had a meeting with their stakeholders, including suppliers, logistics partners, and offline shopkeeper base in preparation for their e-commerce to go live.
“We would be going live with key consumer demand categories like consumer electronics, laptops, home, and fashion. These verticals and catalogs would be open to our customers besides continuing essentials. We would be taking new orders for non-essentials from Monday, May 4, and deliver in all green and orange zones,” as per Mothey.
Mothey said that the company’s sellers in the non-essential category are prepared to go live this May, anytime. The rest of the company sellers would follow suit as soon as the lockdown restrictions ease.
Mothey added that “We have extended their processing times to pack and ship products by 2-3 days buffer, relaxed SLAs (service-level agreements), and penalty conditions on order processing temporarily. We are in the process of getting inventory updated and cataloguing their SKUs (stock-keeping units) on the platform. Our logistics partners are in touch with them and will start the process of deliveries soon as we start getting orders.”
On the other hand, Flipkart beamed on the news that the government allowed the mobility of non-essential items in orange and green zones. The company says that it is working with lakhs, small and medium enterprises (MSMEs) in preparation to resume operations.
In Amazon, the Indian representative said that some online businesses are bracing for relief once the lockdown regulations on goods ease some time in May. He said that Amazon focuses on maintaining the “sanctity of the new guidelines around the red zones.”