Sellers are discovering the “dynamic pricing” strategy
Before the digital age of commerce, it would take months or even a year before prices are changed. Now, customer behavior and habits change pretty fast. Some sellers often find themselves changing prices every other week.
As a consequence, e-commerce sellers are adapting the “dynamic pricing” attitude. Dynamic pricing allows sellers to change their products’ prices according to a metric that shows the rate of changing supplies and demand. Amazon itself is changing its prices every 10 minutes in lieu of following customer behavior patterns and other price-deciding factors.
Take advantage of this strategy by using tools available online.
Messaging and chat apps
The anxiety-driven generation today prefers texting or messaging over phone calls. Therefore, incorporating chat apps/chat applications as part of an e-commerce’s customer service is becoming a thing. Chat apps are seen as a flexible type of online communication, handles tickets better, and are low-cost.
Aside from built-in chat apps, sellers are taking advantage of free communication tools like WeChat, WhatsApp, Telegram, and the famous app of them all, Facebook Messenger.
In relation to the AI and chat app trends, e-commerce sellers are also starting to discover the immense benefit of chatbots.
Chatbot, short for chatterbot, is an AI technology embedded through messaging applications. While it has its disadvantages (like some people would want to speak with a real person), sellers agree that chatbots can save them money and time. With that said, chatbots do not exist to replace real, thinking people. They’re more helpful at the forefront, that is, completing simple tasks like answering FAQs or booking appointments.
Amazon has been working on its fulfilment capabilities since its launch. Although Amazon’s logistics aren’t perfect, the company was able to increase its fulfilment capacity by at least 50%. This isn’t an invite to immediately engage with Amazon’s fulfilment services, but it warrants a double-take.
Amazon ads are becoming increasingly important
SEO or Search Engine Optimization is a nice way of increasing a product page’s online presence or visibility. But to take it up a notch, sellers are starting to engage in sponsoring ads which can be expensive, sometimes.
However, expensive ads won’t mean anything if your reputation as a seller and your services are not as good.