Customer reviews are essential for the growth of any business. While positive reviews boost your sales, the negatives can lower sales. But what is most important is the way you respond to your customer. Positive or negative, take time to respond to your customers and appreciate their feedback.
For positive product reviews-
- Show your gratitude and, if possible, provide more information and deals about your product.
For negative product review
- Apologise and then assist them with the issue. If required, offer a refund or exchange.