What should be your approach to negative seller feedback?
If you are a seller using FBA, then negative feedback received would be possible due to the damage caused while shipping, the delivery person delivering to the wrong address, or the wrong product sent etc. So if the product description has nothing to do with your seller performance, then you request for the removal of this feedback.
Another way to deal with negative seller feedback is to contact the customer directly. It will require you to be polite and accept if it was your mistake. Investigate the issues and offer possible solutions. Then politely ask them to remove the negative feedback. You can contact the customer through their email address which can be found in the feedback manager section.
Need more assistance to manage your Amazon seller account? Contact us.